Target Audience:
Quality Assurance Professionals, Process Engineers, & Project Managers

Level: Intermediate

What will you learn :

•  Characteristics and categories of measurement
• Methods to measure Organization’s quality goals and achievements

  • Calculating the cost of quality

  • Measuring the quality of a process

  • Measuring the effectiveness of a process

  • Measuring the quality of a product

Description:
This tutorial reviews the skills that Software Quality Practitioners must have to objectively evaluate their organization's quality program. Specific measurements are needed to establish goals, track progress, prioritize efforts, and report to management. Measurements for both product and process quality will be examined. The class will be introduced to terminology and theory, lecture will include examples, and exercises will be worked to reinforce learning. A final section will focus on how the PPQA professional gains insight to overall organizational quality through defect analysis and defect removal effectiveness calculations. Ample time will be allowed for discussion of real life situations.

Outline:

• PPQA Responsibilities

  •  What is Quality

  •  Cost of Quality

  • Exercise - Cost of Quality

  •  PPQA Functions

  • Establishing Quality Goals

• Software Metrics

  • Measurement in PPQA

  • Measurement Theory

  • Measurement Categories

  • Exercise – Inspection metrics

  • Defining the metrics

  • The data collection process

  • Analysis and Reporting

• Verification and Validation

  • Defect Analysis

  • Defect Removal Effectiveness

Prerequisites:
Knowledge of the CMMI and software development principles

Presenter:
Lori Montanari Gottshall,  Senior Consultant & Trainer
Software Management Solutions, Inc.

Lori Gottshall is an accomplished trainer and lecturer who has over 30 years experience in systems development. She has been teaching requirements engineering and process improvement courses for SMS since 2002. A former Vice President of Merrill Lynch, Lori filled many system development roles including business analyst, project manager, and process engineer.

Lori holds an MBA in Finance from Rutgers, and has also done postgraduate work at New Jersey Institute of Technology and the New York Institute for Finance.